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4 reasons to record your calls

4 reasons to record your calls

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.

#1. Improve customer service

One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service.

How to choose the right VoIP solution

How to choose the right VoIP solution

Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and there are dozens of other free apps with limited features. Picking a voice over IP

 

(VoIP) solution for a small business is still a tricky prospect, though.

Enhance customer service through video chat

Enhance customer service through video chat

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries.

Why your business needs CRM

Why your business needs CRM

The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need a little bit more convincing, we’ve compiled five more reasons why your business needs CRM.

Grows with your business
The ol’ Rolodex may have been useful for managing a few clients, but you’re going to need a better solution if you plan to maintain relationships with hundreds, possibly thousands, more.