Everything you need to know about business phones

Should you consider adopting new phone systems for your business? To help you decide, we’ve defined the various types of phone systems, their different life cycles, and technology options in the past and the present. Different phone systems Today’s businesses still use landlines to connect with various stakeholders, such as customers, investors, and suppliers, to […]

AI-powered VoIP: What businesses can expect

Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a whole new level. Here are the things it can offer your business. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically […]

Empower your mobile workforce with VoIP

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mobile while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office […]

What are the different VoIP options for SMBs?

Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs. What’s a hardphone? A hardphone functions like a normal phone, but it’s connected to your business’s IP network […]

What you need to know about VoIP phone systems

While many businesses are already using Voice over Internet Protocol (VoIP) phones to connect with their customers and other stakeholders, some still depend on traditional telephone systems to get the job done. This is because many organizations aren’t aware of the crucial gains in productivity and efficiency that come with internet phones. If you’re still […]

How SMBs can prevent VoIP eavesdropping

As a business owner, you should be aware of the different cyberattacks that can hurt your company. One of these is Voice over Internet Protocol (VoIP) eavesdropping. This occurs when cybercriminals infiltrate your VoIP network and listen in on your calls in hopes of stealing critical business information. To prevent this, you should implement the […]

Selecting the right VoIP system for your business

Voice over Internet Protocol (VoIP) services are taking over communications in the digital age, making office landlines a thing of the past. More companies are starting to deploy VoIP because it is reliable and cost-effective. But before you get your own VoIP system, you should consider several factors. How much control over your network do […]

Why Quality of Service is crucial for VoIP

One of the most essential aspects of Voice over Internet Protocol (VoIP) systems you should consider is Quality of Service, or QoS. To make sure your provider will deliver optimal service with minimal downtime, ask them these questions about their QoS. What is QoS? VoIP providers and IT experts define QoS as the overall performance […]

Taking your business to the next level with unified communications

Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should consider improving is their information system. An easy upgrade is to implement a unified communications (UC) solution. What is unified communications? UC allows you to manage all […]