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IT Support and Services for Raleigh, Durham, and Chapel Hill, NC Businesses

Triangle Area Business Owners:

Are Data Loss, Cyber Security, Downtime, and Frustrating Computer Issues Making You Worry About Your Network?

If so, let us show you what fast, friendly and highly-responsive outsourced managed IT services should be for your business: 919-848-3259

Managed IT Solutions Team

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Who Is Verifying Your IT Service Provider?
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Hi, my name is Rob Downs, President and CEO of Managed IT Solutions. What makes us unique is our focus on providing your business with structured flat rates for any and all of your IT support needs. We can help your organization by,

  • Leveraging technology to increase your profits and lower your bottom line. We help ensure you have full focus on your business rather than on the annoyances that IT issues can cause.
  • Offering you one monthly flat rate, a complete package for your necessary IT maintenance and projects. We also make sure your business is 100% HIPAA compliant if your focus is within the medical field.
  • Our method of providing IT services allows for more productive employees. Taking you as the business owner out of the equation, we offer the ability for any one of your staff to request IT support, without worrying about an increased bill. This allows your employees to return to work faster and interrupt you less.
  • Keeping your data secure - whether its from cyber threats or equipment failure. We're also there to help you get back on track with data recovery if you didn't find us before the worst happened.

Ultimately, working with MITS means you can easily budget for all of your business’ IT support needs without any small print surprises, irritations or lost productivity.

Dedicated to serving you,

Rob Downs

President & CEO, Managed IT Solutions

Rob Downs - President & CEO, Managed IT Solutions

Raleigh Area One Stop Shop For All Your Technology Needs

See what other Raleigh Area business owners are saying about us...

They have become an integral part of our success.

Managed IT Solutions has been a trusted and reliable business partner for HCW Employee Benefit Services since 2002. During this time, we have found that Rob does not simply deliver technology for technology sake, but he delivers IT solutions to help resolve the business issues we have faced. As we have grown from 5 employees to over 40 employees in a very dynamic industry, MITS has demonstrated their creativity and created value for our company. They have become an integral part of our success.”

Todd Y.

Managed IT Solutions is there to resolve all of my IT issues.

As one of the very first customers of Managed IT Solutions, I have truly had a chance to grow my business along side Rob Downs. Rob is a very genuine business owner that understands the real value in going above and beyond the call of duty for his clients. Since day one MITS has been there in encouragement of compelling my business to its true potential. I have an unfaltering confidence in the work that is performed by Rob and his team of technicians; as my experiences with Managed IT Solutions have been more valuable than words can justify.

Joey S.

Hooked on Proactive

Time is money and very important to me. When you have multiple office personnel and the system goes down, you get hit not only with the cost of repair, but also the cost of downtime. With Managed IT Solutions' monitoring service, they oftentimes know before I do when there's a problem with my network and proactively resolve it before it escalates and impacts my bottom line. I receive monthly reports which update me on issues resolved in the background which could've disrupted my day-to-day functions, had they not been detected. When we do have to call, we always get a quick response and resolution. To me, the benefits we reap from retaining Managed IT Solutions as our IT firm are a key consideration in our monthly budget. I know we aren't the only customer they manage, but it feels like it, because we get such great support when we need it!

Scott R.

They've got my back!

Managed IT Solutions has been my go-to IT partner since 2011. As with any business, running a fast-paced insurance agency requires that all your devices and systems work together to keep your entire infrastructure moving along. MITS’ managed services take the guesswork and reactiveness out of IT, freeing me to grow the company and meet our goals. I rest easy knowing they’ve got my back, whether it’s a workstation that needs a new hard drive, a printer not communicating with the network, a VoIP phone how-to question, or an email glitch. I rest easy knowing our data’s safe and our files backed up securely, offsite. Recently, I had a chance to witness first-hand the importance of managed services. Their monitoring software alerted them the hard drive in my workstation was failing. They coordinated with Dell warranty to send a new drive, cloned my bad drive and had my PC back on my desk the next day, hardly giving me time to miss it! Their staff is always friendly and responsive – I know I can always count on MITS!

Matt C.

If you aren’t ready to outsource your IT support or make a change from who you are using now, we would like to offer you our Free Report What You Should Expect To Pay For Quality IT Support For Your Business. This free report will give you the right information and questions to ask when the time comes. And if you have a sneaking suspicion that your current IT person is not delivering the level of service and support you need, this guide will help you determine if your suspicions are correct – AND what you can do about it.

What You Should Expect To Pay For Quality IT Support for Your Business.

Get Your FREE Copy Here!

MITS opened its doors, originally as Palladium Networks, over 16 years ago on the premise that the happiness and satisfaction of our clients should be our priority. Rob Downs has worked in computer and networking support for various companies since 1995. While with these companies, he noticed as the “problem clients” were sent his way, he was able to resolve their issues and get them quickly running again. As he continued to see the dismissal of clients less worthy of the front running positions in the companies of his former proprietors, Rob began Palladium Networks as a means of servicing any business that required excellent IT support. His services still remain unrivaled to his employment predecessors. As MITS has grown and endearingly expanded our clientele base, we continue and will always continue to put customer support first.

By leveraging the expertise of our IT industry technicians, we are able to not only make your computers and networks run at the peak of performance but also save your company and staff from wasted time. Even more importantly we help organizations develop and plan long term IT strategies that will grow with your company, while saving you from the headache of emergency situations, and the costs that can follow.

Managed IT Solutions

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