Standardized. Secure. Automated.
IT for Businesses That Refuse Chaos.
We don't customize IT on the fly.
We standardize it, secure it, and govern exceptions — so tickets drop, risk shrinks, and your business runs without constant IT friction.
Serving North Carolina businesses since 2001
Most IT Problems Aren't Technical.
They're Structural.
Slow support, recurring outages, security blind spots, and endless "one-off" fixes don't happen because technology is hard.
They happen because most IT environments are built on exceptions, tribal knowledge, and undocumented decisions.
Traditional MSPs respond to the chaos.
We remove it.
Support tickets decrease
because systems behave predictably
Security improves
because controls are enforced, not optional
Costs stabilize
because standards replace guesswork
Boring IT isn't a weakness.
It's a competitive advantage.
One Stack. One Standard. Clear Boundaries.
We aggressively standardize everything that can be standardized — and when something can't, we isolate it and manage the risk transparently.
Standardized Core
- Modern operating systems and identity controls
- Enforced security baselines
- Approved hardware, cloud, and security stack
- Automation-first management and monitoring
Constrained Systems (Legacy)
- Vendor-locked or unsupported applications
- Segmented and isolated from modern systems
- Explicit risk acknowledgment
- Governed — not ignored
Industrial / Embedded Systems
- Manufacturing, OT, medical, or regulated platforms
- Network isolation and visibility
- Vendor coordination and incident containment
- Executive-level risk reporting
If it can be standardized, we standardize it.
If it can't, we isolate it — and make the risk visible.
We're Not a Fit If…
- You want custom setups for every user
- You expect legacy systems to be treated like modern desktops
- You prefer flexibility over security
- You want unlimited support without standards
- You're shopping purely on price
That's not arrogance.
That's how predictable, secure IT actually works.
If you want fewer tickets, lower risk, and clear accountability — you're probably our kind of client.
What Clients Experience After 90 Days
Fewer support tickets per user
Faster onboarding for new employees
Clear visibility into IT risk and exceptions
Less dependency on "that one tech"
IT that quietly supports growth
Most MSPs sell responsiveness.
We sell stability.
See What Other Business Owners Are Saying About Us…
They have become an integral part of our success.
Managed IT Solutions has been a trusted and reliable business partner for HCW Employee Benefit Services since 2002. During this time, we have found that Rob does not simply deliver technology for technology sake, but he delivers IT solutions to help resolve the business issues we have faced. As we have grown from 5 employees to over 40 employees in a very dynamic industry, MITS has demonstrated their creativity and created value for our company. They have become an integral part of our success.â€
Todd Y.
Managed IT Solutions is there to resolve all of my IT issues.
As one of the very first customers of Managed IT Solutions, I have truly had a chance to grow my business along side Rob Downs. Rob is a very genuine business owner that understands the real value in going above and beyond the call of duty for his clients. Since day one MITS has been there in encouragement of compelling my business to its true potential. I have an unfaltering confidence in the work that is performed by Rob and his team of technicians; as my experiences with Managed IT Solutions have been more valuable than words can justify.
Joey S.
Hooked on Proactive
Time is money and very important to me. When you have multiple office personnel and the system goes down, you get hit not only with the cost of repair, but also the cost of downtime. With Managed IT Solutions' monitoring service, they oftentimes know before I do when there's a problem with my network and proactively resolve it before it escalates and impacts my bottom line. I receive monthly reports which update me on issues resolved in the background which could've disrupted my day-to-day functions, had they not been detected. When we do have to call, we always get a quick response and resolution. To me, the benefits we reap from retaining Managed IT Solutions as our IT firm are a key consideration in our monthly budget. I know we aren't the only customer they manage, but it feels like it, because we get such great support when we need it!
Scott R.
Not Sure If You're a Fit?
Find Out in 5 Minutes.
Our IT Readiness Assessment shows how standardized your environment really is — and where hidden risk may be accumulating.
No sales pitch.
Plain-English results.
Ready for IT That Scales Without Chaos?
If you're done with reactive support and ready for a structured, security-first approach to IT, let's talk.
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The Triangle Business Owners Guide To IT Support Services And Fees
